We’re about honesty and open transparency with you.

We like to be transparent with all our customers in terms of how we work. One of our values is honesty, from our recommendations for your energy to how we make our money. We want you to know exactly how we work to deliver our service.

Lumina Energy is a TPI (Third-Party Intermediary).

This means that as an organisation and individuals we provide energy advice to help you with your energy needs. Examples of TPI’s are switching sites, energy brokers and any company offering energy procurement services.

One thing we make crystal clear is that we are not your energy supplier – your contract will always be with the supplier and not with us.

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How we make our money as a TPI

Our service is not free, and this is something that isn’t always made clear with other energy consultancies or brokerages.

It’s very important to us that you understand how it all works.

As a TPI we charge you for our service and this can happen in two ways:

Directly with you – you pay us.


Indirectly with the supplier – your chosen energy supplier will make a payment to us, and it will be added to your bill.

We ensure that all our fees are completely transparent to you at all times.

We are a registered TPI with the Energy Ombudsman Service’s ADR (Alternative Dispute Resolution) Scheme

On 1st December 2022 energy suppliers are only authorised to work with TPIs (Third Part Intermediaries) or Brokers who are registered with the Energy Ombudsman’s Alternative Dispute Resolution Scheme.

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The scheme provides a platform to resolve disputes between energy suppliers/brokers and their customers and has incorporated new regulations to protect customers following OFGEM’s Microbusiness Strategic Review.

Our ADR Membership Number: C35COMM06

Important things to remember…

When deciding to work with a TPI there are important things to be aware of and remember. At Lumina Energy, we aim to make the process of switching energy supplier easy and hassle free.

Below is our list of what you should look out for and keep in mind.

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No cooling off period

Generally, there is no cooling-off period after you agree to contract switch with us. This is applicable to agreements made over the phone and in writing.

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Your contract is always with the supplier, not us

Your energy supply contract will always be with the energy supplier and not with Lumina Energy. In terms of duration, not all energy contracts are the same, while most are for a fixed term it is important that you understand how long your contract will last with your new supplier.

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Compliance with protection laws

As a TPI we must comply with consumer protection laws, including those which relate to business customers. As part of the Business Protection from Misleading Marketing Regulations (BPMMR) we are prohibited from misleading advertising activities and are required to always identity ourselves and be clear about what we do when we speak to you.

Want to discuss this in more detail?

If you have any further questions regarding how a TPI works, how we work or your rights as a business, please do not hesitate to get in touch with us.

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